We’re looking for a Payment Manager to own payment operations across our international markets — monitoring performance, resolving issues, and keeping payment flows running at the level our players expect.
The ideal candidate understands acquiring and payment processing in depth, has hands-on experience with Tier-1 markets, and can move fast when something goes wrong — identifying root causes and coordinating resolution without waiting to be told what to do.
💳 What you’ll be doing
- Analyse and resolve payment issues: failed, declined, pending, and unsuccessful transactions
- Investigate transaction cases and identify root causes of payment failures
- Communicate and coordinate with PSPs, acquirers, payment providers, and internal teams to drive fast resolution
- Monitor the performance, availability, and stability of payment methods
- Track conversion rates, decline rates, and transaction success rates — identify anomalies and act on them
- Handle chargebacks and payment disputes
- Analyse payment reports, identify recurring errors, technical issues, and unusual transaction patterns
- Maintain accurate payment reporting and documentation
- Participate in improving payment flows, operational processes, and overall payment performance
- Escalate critical payment issues and coordinate resolution with relevant stakeholders
🎯 What we’re looking for
- 2+ years of experience in Payments, Payment Operations, Payment Support, or a similar role
- Proven experience with Tier-1 markets and international payment flows
- Strong understanding of acquiring processes, payment processing, and transaction flows — including the roles of PSPs, acquirers, issuers, and payment methods
- Practical experience working with PSPs, acquirers, payment gateways, and payment aggregators
- Deep knowledge of payment failure reasons, transaction statuses, declines, refunds, reversals, and chargebacks
- Experience monitoring and analysing payment performance and conversion metrics
- Strong analytical and problem-solving skills with the ability to identify root causes quickly
- Ability to work independently and make decisions in a fast-paced environment
- Strong communication skills and confidence when dealing with external payment providers
- Ability to manage multiple tasks simultaneously and prioritise effectively
- High attention to detail, responsibility, and initiative
- English Intermediate or higher
✨ What we offer
- Fully remote setup
- Direct influence on payment performance across international markets
- Fast decision cycles and no bureaucracy — when you spot an issue, you own the resolution
- Cross-functional collaboration with Product, Risk, Antifraud, and Support teams
- Paid vacation and sick days
Full Remote · iGaming · Payments · PSP · Acquiring · Tier-1 · Transaction Monitoring