Do you enjoy talking to people, finding solutions quickly, and staying calm under pressure? You might be exactly who we’re looking for 👋
We’re an iGaming company building our own casino products and operating across international GEOs. We’re growing our Support team and looking for someone who will be one of the key touchpoints between our product and our players.
This role isn’t about following a script — it’s about genuinely understanding a player’s situation, helping them through it, and seeing the issue all the way to resolution.
💬 What you’ll be doing
- Handle player communication via Live Chat and email
- Assist with questions related to accounts, payments, bonuses, and platform functionality
- Conduct outbound calls to clarify details, resolve issues, or complete verification
- Work independently on both standard and complex cases
- Escalate non-standard situations to Anti-Fraud, Billing, Retention, and other teams
- Log communication and outcomes in the CRM
- Follow internal processes, scripts, and quality standards
- Adhere to Responsible Gambling and compliance requirements
🎯 What we’re looking for
- 1+ year of experience in Customer Support
- Background in iGaming, betting, FinTech, or adjacent industries
- English B2 — confident in both written and verbal communication with players
- Comfortable with voice communication and outbound calls in English
- Experience with CRM, Helpdesk, or Live Chat tools — Intercom, Zendesk, LiveChat, or similar
- Able to multitask across systems and switch between tasks quickly
- Calm under pressure and experienced with demanding or frustrated players
- Solid understanding of basic casino / betting / bonus mechanics
- Available to work a rotating shift schedule
⭐ Nice to have
- Experience with KYC / AML processes
- Knowledge of Responsible Gambling principles
- Specific background in casino or betting support
- Own PC / laptop
- Stable internet connection (20 Mbps+)
✨ What we offer
- Fully remote setup
- 2/2 shift schedule, 12-hour shifts:
Day shift: 09:00–21:00 · Night shift: 21:00–09:00 - Paid vacation and sick leave
- Medical insurance
- Growth in a dynamic environment alongside a team of professionals